Heating You'll Feel Comfortable With
The data we collect on our website is used for the following purposes:
- Responding to a request for further information via online chat or contact form
- Processing a sale including delivery
- Provision of online shop account
- Obtaining feedback after a sale.
By making use of any of the above services a customer consents to a record their name and contact details that may include Name, Telephone number, eMail address and Billing / Delivery address.
These details are used to allow us to provide the service the customer has sought.
When making an online purchase or creating an online shop account, we will record customer contact details and details and status of purchases. Customers agree that we may from time to time contact them with product news and offers. Customers may opt out of receiving updates at any time.
We use various courier companies for deliveries and customers making purchases acknowledge that we will pass their Name and Delivery Address details to these delivery companies only for completion of the delivery and for no other purpose.
Outside the above circumstances, we do not submit customer details gathered from this site to any other third party for any purpose whatsoever.
Customers may ask us at any time what data we hold on record for them and how consent was originally given.
Customers may at any time withdraw consent for us to hold their data and we will remove those details from our records.
We do not capture or store credit card or payment gateway (e.g. Paypal) details and we do not share customer financial details with any 3rd parties.
We use Google web analytics software on this website, which automatically collects and stores generic data about visitors to help us identify market trends and improve our service. This data may include types of web browser used, pages visited, time of visits, referring URLs, referring keywords and other data but contains no specific information that could identify a customer.
We may use the Facebook Pixel code to allow advertising on Facebook to customers who have visited our site. All such information is captured and used solely within Facebook and we do not capture or store any customer data about these visits.